Cancellation & Refund Policy

Last updated: October 2026

The short version

If we haven't started work on your order, you get a full refund. If we have, we fix it first — and if we can't deliver what you ordered, you still get a full refund.

Wishes and invitations

Before work starts: cancel any time before we start building your wish, or before you send your invitation to us for review, and we refund you in full.
After work starts: we will always try to make it right through revisions first. If we are unable to deliver your order, you receive a full refund.
After it goes live:once your wish or invitation is live, it has been delivered. We keep fixing anything that isn't right, but the order is no longer refundable.

Advance payments

Some invitation orders are paid in two parts: an advance, then the balance before the invitation goes live. The advance follows exactly the same rules as any other payment — fully refundable before we start reviewing your invitation, and after that we fix first and refund in full if we can't deliver.

Wishly Cards

Unlocking a card removes the watermark from every size, the print PDF and your share link. Because the clean files are delivered the moment your payment is confirmed, an unlock isn't refundable once you have downloaded it. If the download doesn't work and we can't fix it, we refund you in full.

Failed or double payments

If money left your account but your order still shows as unpaid, you don't need to do anything: a payment that didn't complete is reversed automatically by our payment provider, Razorpay, and your bank — usually within 5–7 working days. If you were charged twice for the same order, tell us and we will refund the extra payment in full.

How to ask for a refund

Message us on WhatsApp or email us with your name and phone number, which order it is (the link we sent you is enough), and the payment reference — the Razorpay payment ID or the UPI transaction ID from your bank app.

Phone: +91 70101 58875
WhatsApp: Message us on WhatsApp

How long it takes

We reply within 2 working days and start an approved refund straight away. It reaches your original payment method — the same UPI account, card or bank account you paid from — within 5–7 working days, depending on your bank. Refunds always go back the way you paid; we can't send them to a different account.

How and when orders are delivered is on our Shipping & Delivery page, and the full terms of every order are in our Terms of Service.